Terms & Conditions
Prices
All prices are subject to change without notice based on hair type, required timing and product usage needed for desired results.
Scheduling
All new clients desiring a chemical service are required to come in for a complimentary consultation prior to scheduling to discuss your hair goals, ensure adequate timing is available and make sure all questions are answered before your service. We also recommend to always schedule your next service prior to leaving Ceron Highland Park to ensure the best appointment time is reserved for you.
Appointments
Please plan to arrive 10-15 minutes before your scheduled service to allow for check-in and service preparation time. In the event you are late for an appointment, as a courtesy for the next guest, your service may have to end on time regardless of the start time. Arriving late may limit your service time, adversely affecting your service and your desired outcome. The full service price will be applied.
Cancellations
The stylists earn their wages by reserving time for your service, and we make every effort to schedule appointments correctly for each client’s needs. Any standard appointment cancelled within 24 hours will result in a charge 50% of the full service price. Any standard appointment in which the client does not show will result in a 100% charge of the full service price. A credit card is required upon booking to reserve the time for your desired service.
Premium Hair Service Scheduling and Cancellation
Premium hair services require a consultation and a credit card on file to schedule. Because these services require us to block a substantial amount of time, cancelling a premium hair service within 48 hours will result in a 50% charge of the full service price discussed during consultation or as shown online. Any premium service in which the client does not show will result in a 100% charge of the full service price discussed during consultation or as shown online. Such services include:
Balayage
Keratin/Brazilian Blowouts
Extension Services
Corrective Color
Gift cards
Gift cards are non-refundable and cannot be redeemed for cash. Gift cards are eligible to be redeemed on services, products, and gratuity. Gift cards will expire 2 years from purchase date.
Your Protection
We cannot be responsible for any loss or damage to your personal belongings. We suggest you take advantage of our changing area and drape a smock over your clothing. Please keep all valuables with you during your appointment.
Children
Children are welcome in the salon. We do ask you keep your children with you at all times for their safety.
Service Satisfaction
In the event you are dissatisfied with your service, we ask you to please let us know so we can schedule a redo of your service within 1 week of service visit.
Return Policy
We will issue a full refund on unused/unopened products returned within 14 days of purchase.
Should you have any questions or concerns regarding the information stated in the Terms & Conditions, please call us at 214-219-3600 and/or send an email to info@ceronhair.com.
Thank you for choosing Ceron Highland Park and we appreciate your cooperation.