Terms & Conditions

Prices

All prices are subject to change without notice based on hair type, required timing and product usage needed for desired results.

Scheduling

All new clients desiring a chemical service are required to come in for a complimentary consultation prior to scheduling to discuss your hair goals, ensure adequate timing is available and make sure all questions are answered before your service. We also recommend to always schedule your next service prior to leaving Ceron Highland Park to ensure the best appointment time is reserved for you.

Appointments

Please plan to arrive 10-15 minutes before your scheduled service to allow for check-in and service preparation time. In the event you are late for an appointment, as a courtesy for the next guest, your service may have to end on time regardless of the start time. Please read late arrival policy below.

Salon Cancellation Policy

We understand that life can unpredictable, and we strive to accommodate changes to your schedule whenever possible. In order to provide the best service to all of our clients, we have established

the following cancellation policy:

24-Hour Notice: Cancellations made within 24 hours (during business hours) of your scheduled appointment time will incur a charge of 100% of the service fee.
48-Hour Notice: Cancellations made within 48 hours (during business hours) of your scheduled appointment time will incur a charge of 50% of the service.

The stylists earn their wages by reserving time for your service, and we make every effort to schedule appointments correctly for each client's needs. We kindly ask that you respect this policy to allow us to offer appointment times to other clients. To cancel or reschedule your appointment, please contact us directly during business hours.

A credit card is required upon booking to reserve the time for your desired service.

Late Arrival Policy

We strive to stay on schedule to provide the best experience for all our clients. If you arrive late, your appointment may need to be rescheduled or shortened in order to stay on time for other clients and you may be subject to the cancellation fees and outlined above.

To avoid charges and disruptions, please ensure you arrive on time for your appointment. If you are running late, or need to make changes, please contact us as soon as possible.
Thank you for your understanding and continued support. We value your business and look forward to serving you!

Premium Hair Service Scheduling and Cancellation

Premium hair services require a consultation and a credit card on file to schedule. Because these services require us to block a substantial amount of time, cancelling a premium hair service within 24 hours will result in a 50% charge of the full service price discussed during consultation or as shown online. Any premium service in which the client calls to cancel or reschedule the same day or does not show will result in a 100% charge of the full service price discussed during consultation or as shown online. Such services include:

Balayage

Keratin/Brazilian Blowouts

Extension Services

Corrective Color

Gift cards

Gift cards are non-refundable and cannot be redeemed for cash. Gift cards are eligible to be redeemed on services, products, and gratuity. Gift cards will expire 2 years from purchase date.

Your Protection

We cannot be responsible for any loss or damage to your personal belongings. We suggest you take advantage of our changing area and drape a smock over your clothing. Please keep all valuables with you during your appointment.

Children

Children are welcome in the salon. We do ask you keep your children with you at all times for their safety.

Service Satisfaction

In the event you are dissatisfied with your service, we ask you to please let us know so we can schedule a redo of your service within 1 week of service visit.

Return Policy

We will issue a full refund on unused/unopened products returned within 14 days of purchase.

Should you have any questions or concerns regarding the information stated in the Terms & Conditions, please call us at 214-219-3600 and/or send an email to info@ceronhair.com.

Thank you for choosing Ceron Highland Park and we appreciate your cooperation.